Bubendorff Engine: Frequently Asked Questions

Our expertise in Bubendorff dates back to 2008, and over the years we have gained solid experience helping our customers. Our FAQ will give you all the useful information on these motors, in order to help you choose the model that best suits your installation.

What is the year of manufacture of my Bubendorff engine?

It's very simple: these are the first 2 numbers of its serial number. The label with the info is (in most cases) on the last slat of your Bubendorff shutter.

We can help you identify the exact motor for your roller shutter in just a few clicks.

Can I replace a 10 Nm Bubendorff motor with a 25 Nm?

It is formally inadvisable to carry out this increase in engine torque. Indeed, the automatic end-of-travel adjustment will no longer be able to operate correctly.

The roller shutter motor will therefore force through its overpowering torque with respect to the apron.

What are the symptoms of a roller shutter motor needing to be changed?

• Slowness or unusual sluggishness
• Jerky operation
• Abnormal noise
• Shutter lowering on its own (be careful, it may be the intelligent piloting)

Which Bubendorff motor to choose to integrate roller shutters on my internet box (and control them by Smartphone)?

Choose a Radio Bubendorff engine .

What is the difference between a CI 10 Nm radio motor and a CI2 10 Nm radio motor?

These two engines have an identical appearance at the level of the tube.

They are totally different: CI has a reed connection while CI2 has a plug connection.

At the level of the position of the connectors, that of the CI is at the top, while that of the CI2 (connector ID2) is at the bottom.

Is the motor sold with a transmitter?

Yes , all Bubendorff motors are sold in a "Motor Kit" which includes both the motor and the remote control.

Would it be possible to buy an electronic card alone?

No , the electronic card is no longer available in the Bubendorff catalog.

What is the warranty on Bubendorff motors?

The warranty is valid for 5 years from the engine invoice date. If your motor requires a warranty claim , you can contact our services, the motor must then be returned with its transmitter.

You will need to make sure beforehand that the motor has not been punctured or has not suffered an electrical surge. Indeed, in the last 2 cases mentioned, it is not an engine fault and the manufacturer will not apply the guarantee.

Will the CI engine be compatible with my current centralization?

This engine is controllable by carrier current, so yes, if you currently have a centralization, you will be inable to keep it.

However, if your installation dates from before 2005, the CI engine transmitter certainly does not activate the group (you will have to use one of the other transmitters to activate it).

But, it will still be grouped with the others.

Could I use a radio clock with the CI engine?

The answer is no and this is also the main interest in buying a motor from a higher range, the RG 10 Nm motor with 2.0 adapter .

If I want to use a clock in my installation, will I have to change all my motors to RG?

Here again the answer is no ... We have a trick:

You have, for example, 5 shutters for which you must change your motors with CI motors. You also want to use a radio clock to automate the raising/lowering of these 5 shutters to simulate presence during your vacation.

You must then equip at least one of your 5 shutters with an RG 10 Nm motor. You will then have four shutters with CI motors and one shutter with an RG motor. You save a lot of money this way! The clock will communicate by radio with the RG motor, which will communicate to it by powerline carrier (PLC) with the four CI motors.

If you want to make groups of flaps (three flaps on one side and two flaps on the other), then you will need one RG motor per group.

Example: 1 RG 10 Nm Motor grouped with 2 Controllable CI Motors (Group 1: Salon)

1 RG 10 Nm Motor grouped with 3 Controllable CI Motors (Group 2: Kitchen)

I have type 1.2 connectors and I don't want to buy an RG motor, is there a cheaper solution possible?

In this case, it is possible to change the pair of side panels to a side panel with 2.0 connectors. In this case, please provide us with the reference of the side panels available in the box. Example: plays L 34252, plays R 34251

I would like to change the transmitter of my motor, how do I do this?

However, it is not possible to modify your transmitter through someone other than your original dealer and this is not always possible. If your engine is old, it may be better to change the engine at the same time.

I have a connector under the motor head which is missing on your motor, it is connected with cables at the bottom of the cheek, what should I do?

This was the stop on obstacle function which is no longer in operation today. This connector can be removed, because the motor now manages the stop automatically.

Where can I choose the motor side like on other Bubendorff radio motor types?

Bubendorff unlike other radio engine references only offers one type of CI radio engine. If the motor side is not the correct one upon receipt of the product, it is then possible to carry out a motor rotation direction reversal procedure to correct the problem.

Why take an RG 10 motor + 2.0 adapter rather than a CI10 motor?

The CI 10 Nm radio motor is an old generation motor , it has changed very little since it was put into circulation in 1998 and its main asset is its price. It remains compatible with carrier current centralization which was the protocol chosen by Bubendorff before radio protocol centralization.

If you are interested in centralization and want to start with a motor reference with more recent technology, then the choice of the RG radio motor is more judicious.

This engine has several advantages:

• It is compatible with additional Bubendorff transmitters (second transmitter, 5-channel remote control, clock).
• It spins slower (12 rounds per minute versus 16) and will be quieter.
• It is simultaneously compatible with old motors (powerline carrier protocol) as well as R radio motors (radio protocol), so it is the right solution for renewing its motor fleet.

The speed of my current Bubendorff motor is 16 rpm while that of the replacement motor is 12 rpm: what is the difference in use?

These changes have been made to all Bubendorff engines. This does not imply any real changent important on the engine itself.

On the contrary, the fact that the motor turns more slowly brings two advantages:

• it emits less noise
• it also consumes less electricity.

What is the difference between IP4X and IP44 protection for my Bubendorff roller shutter motor?

The IP44 protection is of better quality than the IP4X protection, Le x mentions, in fact, that there was no real test of liquids on the product.

Why take an R 10 motor + 2.0 adapter rather than this CI10 motor?

The CI 10 Nm radio motor is an old generation motor, it has changed very little since it was put into circulation in 1998 and its main asset is its price. It remains compatible with carrier current centralization which was the protocol chosen by Bubendorff before radio protocol centralization.

If you are not interested in centralization and you wish to start with an engine reference with more recent technology, then the choice of the R radio engine is more judicious.

This engine has several advantages:

• It is compatible with additional Bubendorff transmitters (second transmitter, 5-channel remote control, clock).
• It spins slower (12 rounds per minute versus 16) and will be quieter.

How to replace an MG engine from Bubendorff?

3 solutions are possible:

THE   engine   MG in place no longer exists   Bubendorff   advocates a change to a   engine   radio, be careful if ordering on solution 3 it is preferable to change the inverter as well because the one in place may not be compatible.

On the radio :

1) If you currently have a centralization (group of shutters) then go to a   engine   radio protocol AND carrier current.

Take a Bubendorff RG 10 Nm motor .

2) If you just want a   engine   with individual control radio protocol only.

Take a Bubendorff R 10 Nm motor

Wired :

3) If you only want one   engine   with individual control controlled by a recessed switch (sold separately)ent) attention   engine   4 sons. You need this 10 Nm wired motor .

If your question is not in our FAQ, do not hesitate to ask us! All Bubendorff roller shutter motors are available and are almost all in stock.